Join the staff—Customer Services Representative

Salary: c. £23,000, plus generous benefits
Location: Canary Wharf, London (E14); all staff are currently hybrid working
Duration: 12 months, Fixed Term
Hours: 35 per week
Reports to: Customer Services Team Leader

Who we are looking for

We are looking for a positive and customer-focused team player to join our team.

The Customer Services Team acts as the first point of contact for customers when they purchase or enquire about our products and services. The team aims to provide customers with a polite, friendly greeting and a helpful, swift resolution to their query so that their needs are met. The team deals with an average of 150 queries per week (by email and phone), which also entails processing orders, payments and arranging the despatch of orders.

This job description outlines the specific role responsibilities and the skills and attributes we are looking for. 

Candidates who wish to be considered for this role must:

• Have previous administration and customer service experience.
• Working knowledge of Microsoft Office (especially Excel).
• Be a motivated and customer-focused team player who enjoys working closely and collaboratively with others.
• Have good written and spoken English communication skills and be able to relay information accurately. Additional language skills would be an advantage for this role but are not essential.

To apply

Please send a detailed CV and covering letter outlining your salary expectations and why you meet the requirements of the role to recruitment@ifrs.org.

Closing date: 10 March 2022

Due to the number of responses we receive, we are unable to respond individually to each application. If you do not hear from us within two weeks of the closing date you may assume that your application has been unsuccessful.